My monthly mobile phone bill is stupid. To give you a run down, I have a Blackberry 9500 and an iPhone 3G: the Blackberry is on a £20 “Corporate Blackberry” contract (needed to have it connect to my works Blackberry Enterprise Server) and a £30 contract on top of that to give me so many minutes and text messages and to allow me to have recieved the 9500 for free. The iPhone is on a £50 contract which gives it so many minutes and text messages with an additional £10 ‘booster’ pack which gives it unlimited data bandwidth.
So, every month Im paying Sure (Cable & Wireless) £110 – thats even if I dont use my phones – for the luxury of having a phone for work which gives me my emails instantly and the ability to text and call friends/family without worrying about running out of credit. Paying such a price though, I expect a decent quality of service and till a few months back thats exactly what I got.
The first harbringer of doom was a text that came through to both phones from Sure offering me free text messages on new pay-as-you-go deals. Fantastic but Im already on a contract with two phones, so such a message has no use to me. Since then, every week (roughly) I’d recieve a similar text offering some amazing deal of which either I couldn’t use, didnt care about or didnt affect me remotely (like offering me unlimited data when I already have it).
Today was the last straw though. As I received two messages both saying I could text from abroad without incurring charges I pulled up the Sure support website and searched on how to stop these annoying spam messages. Unsurprisingly, I found no information so I decided to email their support:
Good morning,
Is there anyway to opt out of receiving the spam text messages from Sure please? Although they aren’t exactly causing me any issues, they are a bit of a nuisiance and generally they relate to things that I cant get the benefit of anyway!
About 5 mintes later (seriously! cant fault the response time) I received this:
Dear Oliver,
To stop these promotional messages, please text the word stop to 101
Cute. I liked the replacement of the word spam for “promotional”. Anyway, I quickly sent the word stop to 101 and I received a lovely text back informing me that I had done this silly thing of opting out of recieving promotional messages but should I wish to recieve them again in future I just had to call a number!
I think Ill risk not knowing what offers you can get on pay-as-you-go in exchange for not being disturbed randomly on my phones. The thing about this whole event is that the texts werent exactly ruining my life but they were something I should never have really got in the first place. After you buy a car for example, you dont expect the dealership to call you once a week with new offers and in that same concept I dont expect to be badgered constantly about new offers from my phone compay. I can read the website and the adverts that are everywhere for them, and at present Im happy with my service. If they wanted to give me the service for cheaper, they’d mail me about it so why do they even bother texting me about services that I cant use? It reminds me of the Bill Bailey joke, loosely quoted:
I used to be a door-to-door salesman selling doors… that was a tough gig, “Ding-Dong, do you want to buy a do- oh, you already have one, never mind.”